|
Frequent
Asked
Questions
WARRANTY:
Are Intermats mats guaranteed? All of our mats are covered by
the manufacturer's
100% satisfaction guarantee.
If for any
reason you are not 100% satisfied with your product, we will
replace the mat or refund your money.
How long will my
logo mat
last? Life
on your mat will depend on the amount of traffic and the
care/maintenance you will provide. All our
products are designed for industrial application and high foot
traffic. The typical life expectancy for
logo mats is 3 to 5 years.
LEAD TIMES:
How long will it take to get
my order? All
custom logo
mats will ship out within 5 to7 working
days from order and proof approval date.
Standard non-logo mats and industrial mats will
ship out in 3 to 5 days. Our standard
shipping method is UPS ground service, depending on your location
transit time can vary from 2 to 5 days. For rush service please contact us.
SAMPLES:
I need to
see a sample before purchasing? How?
we provide free mini-mats samples
for all our styles, however shipping is not
free you will need to provide us with a shipping account number.
Just go to our
Sample Request Form to submit your
request.
MAINTENANCE:
How do I clean/maintain my
logo mat? The mats
featured on our website should be regularly cleaned to ensure
optimum performance of the mat. Cleaning is easy! simply vacuum, hose or steam clean. Most
Interior mats, Logo mats and Message mats
are fully launderable and the smaller sizes can be
put straight into your washing machine.
Most entrance and outdoor mats can be pressure clean or
hose off the mat.
IMPRINT METHODS:
How are the
logo mats imprinted?
We
have several imprint methods depending on the mat style and
application. Please go to our
Imprint methods
page for complete details.
SIZES:
Will the sizes have an exact
measurement? Sizes are rounded to the
next whole foot. Please refer to size in inches for more accuracy.
Sizes are not always an exact measurement and typically have a 3-5% variance
(tent to shrink) due to the materials and
manufacturing processes.
BACKING TYPE:
How will I know what backing type to
select, cleated or smooth?
The cleated backing is the standard and can be
use in any kind of flooring, this will be the best choice for
carpeted floor. The smooth backing works better over concrete or
tile floor. For vinyl flooring or other delicate floor surfaces we
recommend a vinyl backed mat.
PRICES:
Does the price listed on
Intermats website include all fees and additional colors? Price listed includes everything. We don't
have any set up fees or art charges. Regardless of how many colors
you design has the price will be the same!
CUSTOM SHAPES:
Can you make any logo
mats custom
shapes?
Yes we can. For indoor use we can customize shapes with our
Digiprint and
Grand Impressions mats, shapes like half
circle,
round, oval and more. For outdoor use we can customize shapes only
with our Waterhog Premier
Logo Roll goods and
Eco Berber Logo Roll Goods.
DIGITAL PROOF REQUEST LEAD
TIME:
After submitting my FREE proof request,
how long before I get it?
You will
get it within the next 48 hours,
in most cases within 24 hours (excluding weekends and holidays).
Some cases will take longer, depending on the design and type of
file submitted.
ARTWORK/FILE TYPE:
What file type should I use to
submit my logo?
We can accept PC based files only. Preferably CDR, PSD, AI, EPS,
JPG, GIF, TIF and PDF. A higher resolution image (300 dpi or more)
will help us to expedite your FREE proof in a timely matter.
LOGO FILE UPLOAD ERROR:
I'm being asked to enter a
user name and password when I hit submit on the form, why?
Our web server doesn't allow unanimous uploads over 1 MB on size.
Check the size of your file and if larger than 1 MB, please email
it directly to
artwork@intermats.com
ORDERING:
If I approve the proof, how
do I order? We accept Visa, MasterCard and American Express. You
will receive via email with your FREE proof a link where you
can click and order online.
You can also send us
your credit card information by fax (
download form by clicking
here
) or call us at 1-888-498-1355.
PAYMENT TERMS:
Do you offer any type of
payment terms? Must orders required payment before production
begins. We will
accept PO's from public schools, government agencies and other
qualifying institutions.
Besides credit card, what
other type of payment will you accept? We gladly accept
Company checks, Cashier Checks, Money Orders and Wire Transfers.
In these cases payment must have being received before production
starts.
|
Custom
Logo Mats
