Frequent Asked Questions

WARRANTY

Are Intermats mats guaranteed? All of our mats are covered by our 100% satisfaction guarantee. If for any reason you are not 100% satisfied with your product, we will replace the mat or refund your money.

How long will my logo mat last? Life on your mat will depend on the amount of traffic and the care/maintenance you will provide. All our product are designed for industrial application and high foot traffic. The typical life expectancy for logo mats is 3 to 5 years.

LEAD TIMES

How long will it take to get my order? All logo and non-logo mats will ship out within 5 to7 working days from order date. Our standard shipping method is UPS ground service, depending on your location transit time can vary from 2 to 5 days. For rush service please contact us.

SAMPLES

I need to see a sample before purchasing? How? we provide free mini-mats samples for all our styles, just Contact us  or call 888-498-1355 and let us know which mat sample you need and your ship to address. Samples will ship for free UPS ground service.

MAINTENANCE

How do I clean/maintain my logo mat? The mats featured on our website should be regularly cleaned to ensure optimum performance of the mat. Cleaning is easy! simply vacuum, hose or steam clean. Most Interior mats, Logo mats and Message mats are fully launderable and the smaller sizes can be put straight into your washing machine. Most entrance and outdoor mats can be pressure clean or hose off the mat.

Will the sizes have an exact measurement? Sizes are rounded to the next whole foot. Please refer to size in inches for more accuracy. Sizes are not always an exact measurement and typically have a 3-5% variance (tent to shrink) due to the materials and manufacturing processes.

PRICES

Does the price listed on Intermats website include all fees and additional colors? Price listed includes everything. We don't have any set up fees or art charges. Regardless of how many colors you design has the price will be the same!

CUSTOM SHAPES

Can you make any logo mats custom shapes? Yes we can. For indoor use we can customize shapes with our Digiprint and Grand Impressions mats, shapes like half moon, round, oval and more. For outdoor use we can customize shapes only with our Waterhog Premier Roll goods and Eco Berber Roll Goods.

PROOF REQUEST LEAD TIME

After submitting my request, how long before I get my FREE proof? Typically you will get it within the next 48 hours (excluding weekends and holidays). Some cases will take longer, depending on the design and type of file submitted.

ARTWORK/FILE TYPE

What file type should I use to submit my logo? We can accept PC based files only. Preferably CDR, PSD, AI, EPS, JPG, GIF, TIF and PDF. A higher resolution image (300 dpi or more) will help us to expedite your FREE proof in a timely matter.

LOGO FILE UPLOAD

I'm being asked to enter a user name and password when I hit submit on the form, why?  Our web server doesn't allow unanimous uploads over 1 MB on size.  Check the size of your file and if larger than 1 MB, please email it directly to artwork@intermats.com

ORDERING

After I approve the proof, how do I pay? We accept Visa, MasterCard and American Express. You will receive via email with your FREE proof a link where you go and order online. Also you can send us the credit card information by fax or call us.

PAYMENT TERMS

Do you offer any type of payment terms? Must orders required payment before production begins. Terms may be established depending on the customer type (schools, government,  etc..) and on the credit amount.

Besides credit card, what other type of payment will you accept? We gladly accept Company checks, Cashier Checks, Money Orders and Wire Transfers. In these cases payment must have being received before production starts.