888-498-1355   |   info@intermats.com

Intermats Logo

 

 LiveZilla Live Help

 

Home About Us Categories View Cart FAQ Policies & Terms Contact Us

Logo Mat Design Search

Orange ArrowCustom Logo Mats

Indoor Logo Mats
Indoor/ Outdoor Logo Mats
Anti-Fatigue Logo Mats
Logo Mats Samples
 Specialty Printed Mats
Sports Fan Mats 
Photo Mats
 Non-Logo Mats
Entrance Mats
Indoor Mats
Outdoor Mats
Mat Runners & Roll Goods
Waterhog™ Mats
 Industrial Mats
Anti-Fatigue Mats
Restaurant Kitchen Mats
Safety Rubber Mats

Artwork Requirements
How To Order
Imprint Methods
Product Sheets
Product Videos
Testimonials
Mats Facts & Tips

100% Customer Satisfaction Guranteed



       

 

Policies & Terms

Warranty:  We carry a 100% unlimited customer satisfaction guarantee for the life of the product! If for any reason you are not 100% satisfied with your products, we will replace the mat or refund your money.

Return Policy

Custom Logo Mats: Because logo mats are custom imprinted, we cannot accept returns unless there are a product defect. In such cases, a replacement of the product would be authorized upon receipt of the following:

 

1. A proof (picture via email) of the mat clearly showing the defect or printing error.

2. A physical piece of the mat  that contains a date code in the back sent to us by mail.

 

Upon receipt, we will ship out a brand new replacement mat free of charge. Claims have to be done within 5 days of receiving your original order and the mat piece with the date code has to be received within 10 days of submitting your claim and picture.

 

We make every effort to be sure you are happy with the layout for printing before any work is done.

 

Non-Logo Mats: For defected or damage items a replacement would be authorized upon receipt of submitted proof (picture via email or actual item) of the defective product. If a return is requested for any other reason it will be accepted subject to a 20% re-stocking plus shipping charges. If free shipping was provided, the UPS real cost will be added to the re-stocking fee amount.

 

If a replacement is necessary, customers should contact us by phone or email to describe the problem and we'll make every effort to correct it. Do not return products without contacting us first, as they will not be accepted.

 

Cancellations:  An order cannot be canceled once it begins production. Production will start right after customer approves art proof and send partial or full payment. Cancelation can be requested within 24 hours of placing the order. Subject to a 5% fee for credit card transactions.

 

All claims of defects or discrepancies must be made within 5 days after receipt of shipment.

 


Lead times: Normal production time is 5 to 7 days for Custom Logo Mats after proof approval and 3 to 5 days Non-Logo Mats. For rush service please contact us.

 

Payments & Terms: We gladly accept Visa and MasterCard, American Express, Wire Transfers, cashiers checks and company checks. All payments should be made to Intermats or InterPro LLC. For all new customers, prepayment is required. For repeat customers and re-sellers, terms may be established, subject to review.

 

Purchase Orders: We accept PO's from government agencies, public schools and other qualifying institutions. To set up an account, please email us or fax your PO's to 305-471-7582.

 

Shipping: Most of our items will ship based on standard weight/size based within the 48 contiguous United States. Customer is liable for all shipping costs unless promotion states otherwise.Our standard shipping method is UPS ground.All orders will ship using this method unless otherwise requested. Large and/or heavy shipments will go truck freight and rate can be quoted before order is placed. Orders to Alaska, Hawaii or Puerto Rico will incur additional shipping charges.

 

Free Shipping Promotions: All orders above $150.00 qualifies for "FREE SHIPPING" this is based on standard UPS ground shipping only available to residents on the 48 contiguous United States.

 

Sales Tax: If your order is shipped to FLORIDA, there will be a 7.0% sales tax added to your total. For Tax-Exempt institutions, please place your order with the tax added, them fax or email us your Tax Exemption Certificate copy. Will will issue a refund back to your credit card for the tax amount within the next 48 hours.

 

 

Home     ·    View Cart    ·    Client Login    ·    Order Status     ·    Sitemap   ·    Directory    ·    Privacy Policy    ·    Contact us

 

 

Accept Credit Cards

 

 

Credit Card Processing

 
 

   

2012 - INTERPRO, LLC - All rights reserved