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Policies & Terms
Warranty:
We carry a
100% unlimited customer satisfaction guarantee for the life
of the product!
If for any reason you are not 100% satisfied with your products,
we will replace the
mat or refund your money.
Return Policy
Custom Logo Mats: Because logo mats are custom imprinted, we cannot
accept returns unless there are a product defect. In such cases, a
replacement of the product would be authorized upon receipt of
the following:
1.
A proof (picture via email)
of the mat clearly showing the
defect or printing error.
2. A physical
piece of the mat
that contains a date code in the
back sent to us by mail.
Upon receipt,
we will ship out a brand new replacement mat free of charge.
Claims have to be done within 5 days of receiving your
original order and the mat piece with the date code has to
be received within 10 days of submitting your claim and
picture.
We make every effort to be sure you are happy with
the layout for printing before any work is done.
Non-Logo Mats: For defected or damage items a
replacement
would be authorized
upon receipt of submitted proof (picture
via email or
actual item)
of the defective product.
If a return is requested for any other reason it will be
accepted subject to a 20% re-stocking plus shipping charges.
If free shipping was provided, the UPS real cost will be added
to the re-stocking fee amount.
If a replacement is necessary,
customers should contact us by phone or email to describe the
problem and we'll make every effort to correct it. Do not
return products without contacting us first, as they will not
be accepted.
Cancellations:
An order
cannot be canceled once it begins production. Production will
start right after customer approves art proof and send partial
or full payment. Cancelation can be
requested within 24 hours of placing the order. Subject to a
5% fee for credit card transactions.
All claims of defects or discrepancies must be made within 5
days after receipt of shipment.
Lead
times: Normal production time is 5 to 7 days for Custom
Logo Mats after proof approval and 3 to 5 days Non-Logo Mats.
For rush service please contact us.
Payments &
Terms:
We gladly
accept Visa and MasterCard, American Express, Wire Transfers,
cashiers checks and company checks. All payments should be
made to Intermats or InterPro LLC. For all new customers, prepayment is required.
For repeat
customers and re-sellers, terms may be established, subject to review.
Purchase Orders: We
accept PO's
from government agencies, public schools and other qualifying
institutions. To set up an account, please email us or fax
your PO's to 305-471-7582.
Shipping:
Most of our items will ship based on standard
weight/size based within the 48 contiguous United States.
Customer is liable for all shipping costs
unless promotion states otherwise.Our
standard shipping method is UPS ground.All orders will ship
using this method unless otherwise requested. Large and/or
heavy shipments will go truck freight and rate can be quoted
before order is placed. Orders to Alaska, Hawaii or Puerto
Rico will incur additional shipping charges.
Free Shipping Promotions:
All orders above $150.00 qualifies
for "FREE SHIPPING" this is based on standard UPS ground
shipping only available to residents on the 48 contiguous
United States.
Sales Tax:
If your order is
shipped to FLORIDA, there will be a
7.0% sales tax added to your
total. For Tax-Exempt
institutions, please place your order with the tax added, them
fax or email us your Tax Exemption Certificate copy. Will will
issue a refund back to your credit card for the tax amount
within the next 48 hours.
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Custom
Logo Mats
