Policies & Terms

Warranty:  We carry a 100% unlimited customer satisfaction guarantee for the life of the product! If for any reason you are not 100% satisfied with your products, we will replace the mat or refund your money.

Return Policy:

Logo Mats: Because logo mats are custom imprinted, we cannot accept returns unless there are a product defect. In such cases, a replacement of the product would be authorized upon receipt of submitted proof (picture) of the defective product. We make every effort to be sure you are happy with the layout for printing before any work is done.

Non-Logo Mats: For defected or damage items a replacement would be authorized upon receipt of submitted proof (picture or actual item) of the defective product. If a return is requested for any other reason it will be accepted subject to a 20% re-stocking plus shipping charges. If free shipping was provided, the UPS real cost will be added to the re-stocking fee amount.

If a replacement is necessary, customers should contact us by phone or email to describe the problem and we'll make every effort to correct it. Do not return products without contacting us first, as they will not be accepted.

All claims of defects or discrepancies must be made within 5 days after receipt of shipment.

Cancellations:  An order cannot be canceled once it begins production. Production will start right after customer approves art proof and send partial or full payment.

Payments: We gladly accept Visa and MasterCard, American Express, Wire Transfers, cashiers checks and company checks. All payments should be made to Intermats or InterPro LLC. 

Terms: For all new customers, prepayment is required. For repeat customers and re-sellers, terms may be established, subject to review. Purchase orders (PO's) are accepted form public schools, federal government and other qualified institutions.

Shipping: Unless a specific shipping method or date is requested, we will ship UPS ground. Customer is liable for all shipping costs unless promotion states otherwise.

Sales Tax:  7% sales tax for state of Florida customers will apply.