Are Intermats products guaranteed? All of our mats are covered by the manufacturer's 100% satisfaction guarantee. If for any reason you are not 100% satisfied with your product, we will replace the mat or refund your money.
How long will my logo mat last? Life on your mat will depend on the amount of traffic and the care/maintenance you will provide. All our products are designed for industrial application and high foot traffic. The typical life expectancy for logo mats is 3 to 5 years.
Will the sizes have an exact measurement? Sizes are rounded to the next whole foot. Please refer to size in inches for more accuracy. Sizes are not always an exact measurement and typically have a 3-5% variance (tend to shrink) due to the materials and manufacturing processes.
How long will it take to get my order? In most cases our proof process takes less than 24 hours from request submission. Most custom logo mats orders will ship out within 3 to 7 working days from proof approval and ordering. Our standard shipping method is FedEx ground & home service, depending on your location, transit time can vary from 2 to 5 days. We ship out of GA.
What about delivery, how do you ship my order? Our preferred method of shipping is FedEx Ground. All orders ship directly from the manufacturing plant in GA and transit time is from 1 to 5 days depending on the destination.
I need to see a sample before purchasing? How? we provide free mini-mats samples for some styles, however shipping is not free. You need to provide us with a UPS or FedEx shipping account number when requiring samples.
How do I clean/maintain my logo mat? For full cleaning instructions please go our Cleaning Instructions page.
How are the logo mats imprinted? We have several imprint methods depending on the mat style and application. Please go to our Imprint methods page for complete details.
How will I know what backing type to select, cleated or smooth? The cleated backing is the standard and can be use in any kind of flooring, and will be the best choice for carpeted floor. The smooth backing may lay down better over concrete or tile floor. For vinyl flooring or other delicate floor surfaces we recommend a vinyl backed mat. 6' width sizes are only available in smooth backing.
Does the price listed on Intermats website include all fees and additional colors? Price listed includes everything. We don't have any set up fees or art charges. Regardless of how many colors you design has the price will be the same!
Can you make any logo mats custom shapes? Yes we can. For indoor use we can customize shapes with our Digiprint HD and Grand Impressions HD mats, shapes like half circle, round, oval and more. Please see Digiprint HD Custom Shapes.
DIGITAL PROOF LEAD TIME
After submitting my FREE proof request, how long before I get it? You will get it within the next 24 hours (excluding weekends and holidays). Very rare cases will take longer, depending on the design and type of file submitted.
ARTWORK / FILE TYPE
What file type should I use to submit my logo? We prefer PC based files only. Such as CDR, PSD, AI, EPS, JPG, GIF, TIF and PDF. A higher resolution image (300 dpi or higher) will help us to expedite your FREE proof in a timely matter.
If I approve the proof, how do I order? You can pay using your Visa, MasterCard, American Express or PayPal account .You will receive via email with your FREE proof a link where you can click and order secure online. You can also send us your credit card information by fax ( download form by clicking here ) if you prefer.
Do you offer any type of payment terms? Must orders required payment before production begins. We will accept PO's from public schools, government agencies and other qualifying institutions.
Besides credit card, what other type of payment will you accept? We gladly accept Company checks, Cashier Checks, Money Orders and Wire Transfers. In these cases payment must have been received before production starts.